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Refunds & cancellation

version 2026-08-29b · In force since 29 August 2026

In short

You cancel the subscription yourself, in the panel, at any time - no need to write to us or wait for confirmation. Access works until the end of the paid period.

You do not pay for a failed action. If a render or a publication fails, the gems return to the Account automatically - you do not have to ask for them.

This page is part of the Terms of Service. If any provision is unclear, write to kontakt@edimi.ai - we reply within one business day.

How to cancel a subscription

In the panel go to „Gems and plan" and choose manage subscription. The payment operator’s portal opens, where you cancel the renewal with one click. You can also write to kontakt@edimi.ai - we will cancel it for you the same business day.

Cancelling stops the next charge. Until the end of the paid period everything works: access, the gem pool and connected accounts. After that date the Account switches to a no-subscription mode - data and downloaded edits stay, generating and publishing are turned off.

We do not apply notice periods, cancellation fees or a requirement to call us.

Refund within 14 days of purchase

If you are a consumer, you have 14 days to withdraw from the contract without giving a reason (§11 of the Terms). A message to kontakt@edimi.ai from the Account e-mail address is enough.

We refund the fee reduced by the value of gems already consumed. We calculate the price of one gem as the monthly fee divided by the Plan’s gem pool. Unused gems are refunded in full.

Example

  • Pro plan: 4,000 gems in the monthly pool.
  • Consumed before withdrawal: 120 gems, i.e. 3% of the pool.
  • We refund 97% of the fee, using the same payment method, within 14 days of receiving the statement.
At purchase we ask for a separate statement that you want to start using the Service right away - without it we would have to hold access for 14 days. That statement does not take away your right to a refund: it removes it only for the part already consumed.

Gems from one-time packages

Gems bought outside the plan are valid for 24 months from purchase. They remain on the Account after the Plan renews and are not lost when the subscription is cancelled.

An unused package is refunded in full within 14 days of purchase. If part of the package has been consumed, we refund the remainder proportionally, using the gem price from that package.

After 14 days, gems from one-time packages are not refundable in money, but they stay on the Account until the end of the 24-month validity period.

Failed actions and outages

We charge gems only for an action that completed successfully. A failed render, a failed publication or an interrupted file cut result in an automatic return of gems to the Account - usually within seconds, at the latest once retries finish.

If you see a charge for an action that did not succeed, write to kontakt@edimi.ai with the date and the action identifier from the „Edits" tab. We correct such cases manually, without asking for a reason.

One exception: if you cancel a scheduled post at the moment it has already been handed over for publishing and the publishing partner refuses to withdraw it, we cannot guarantee the post will not go out. In that case the gems for that publication are held - neither charged nor automatically refunded - and we settle the case individually within 14 days. The status shown in the panel for such a post is “could not be withdrawn”, never “cancelled”.

We are not responsible for the consequences of platform moderation decisions (TikTok, Instagram or YouTube) - including removal of published material - and do not refund gems for a publication that was carried out. The publication itself was performed.

Plan changes, invoices, contact

A Plan change mid-period is prorated by the payment operator: you either pay the difference or receive credit towards the next invoice. The gem pool renews on the billing date of the new period, not at the moment the plan changes.

The invoice appears in the panel after every successful payment. On a bank statement the charge appears as EDIMI.

We handle complaints within 14 days (§13 of the Terms). Write to kontakt@edimi.ai - give the Account e-mail address and the date of the payment concerned.